The future, Khara says, will demand not just technical know-how but the ability to blend AI-driven insights with sound human judgement. “AI can process the data, but unless the models are validated by humans, they cannot be implemented in the financial sector.”
For Khandelwal, the future of HR lies in the stewardship of intangible assets: human capital, culture capital, trust capital, and leadership capital. These are the new frontiers of value creation, eclipsing the traditional focus on financial performance alone.
For Bhardwaja, the measure of success is not the number of programmes delivered or hours logged, but the willingness of people to step forward, to pursue growth, and to propagate their learning through the organisation’s DNA.
Microsoft says Infosys, TCS and Wipro have each expanded Microsoft 365 Copilot deployments to more than 100,000 employees, marking one of the largest enterprise AI rollouts globally and signalling a shift from AI experimentation to AI-enabled ways of working.
People Matters CEO Pushkar Bidwai says BFSI firms are deploying AI faster than they are redesigning work for humans, raising new questions around talent, trust, accountability and workforce transformation.
